We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. For returns, we will deduct $8 for the cost of return shipping label fee from your refund. This fee covers the postage cost to return the item(s) to our warehouse. Items sent back to us without first requesting a return will not be accepted.
We are not able provide full refund for garments that come clearly worn. A 20% cleaning fee will be charged for signs of wear. Sign of any wear includes odors, pet hair, deodorant, makeup marks, or damages.
You can always contact us for any return question at email@example.com.
Please note: All sale or clearance items (including all sample sale items) are final sale and are not eligible for return/exchanges/refunds.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Any intimates, accessories, and bodysuits cannot be returned. We cannot accept returns on sale items or gift cards.
We do not offer any exchanges. We are a cut-to-order company and our pieces are limited and do sell out. If you would like to order a different size, we recommend returning the garment for a refund and re-purchasing the size you need asap.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
As a made-to-order company, please give us 5-7 business days to cut/sew/ship your order.