Where is everything made?

We are proud to have all production based in Los Angeles, CA : ).

How do I know when pre-order items will ship? 

For pre-order items, we have the shipping date indicated in our description section of the item. We ship out pre-orders close to or on the date indicated in the item description. 

Orders placed on Friday after 3pm PST, Saturday or Sunday will be processed by our warehouse the following business day.

When will I receive my package? 

For products that are not pre-order based, we ask that you give us 1-3 business days to process your order. Once your order is shipped, you will receive an email notification. Normally, it should take 3-7 business days for UPS to deliver to your shipping address. If your package is not delivered in this timeframe, please allow an additional week for a delivery time. 

My package says its delivered but I don't know where it is. 

Once your item is sent, it is now in the hands of UPS. Please double-check and see if the address that you inputted on your order is correct. If so, it is possible it was delivered to a neighbor, stolen, or its still in UPS's facilities. Please contact your local post office or speak to your mail person. Many times the package finds its way to the correct address within a week but we cannot issue replacements or returns for items marked as "delivered".

I realized I entered my shipping address incorrectly. Can you send the package again to a new address? 

We are not responsible for packages that are sent to shipping addresses that were entered incorrectly. We are able to change your shipping address only if your order has not shipped yet - please contact us at shop@nolessthanla.com so we can fix this mistake. 

For international orders: Are duties and taxes included in my order total?

Duties and taxes are not included in your order total. Once your order is shipped, there is chance that your package may be in customs. Please reach out to UPS to pay duties and taxes and they will be able to clear the package for you.